Privacy Policy

Effective Date:** [20/09/2024]

1. Introduction

Welcome to the LVL UP e-commerce store, operated by XVEE Enterprises (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store, purchase our products, or engage with our services. By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect various types of information to provide you with a seamless shopping experience, enhance our services, and improve our website. The types of information we may collect include:

2.1 Personal Information:

- Contact Information: We collect your name, email address, phone number, and mailing address when you create an account, place an order, or contact us for customer support.

- Payment Information: To process your purchases, we collect payment details such as credit or debit card numbers, billing address, and payment authentication codes. We do not store your payment information on our servers; it is securely handled by our third-party payment processors.

- Account Information: If you choose to create an account, we collect your username, password, and other information related to your profile.

2.2 Order Information:

- We collect information about the products you purchase, including product details, quantities, and pricing. We also collect shipping information and track the status of your orders.

2.3 Technical Information:

- We collect information about the device and browser you use to access our website, such as your IP address, browser type, device type, operating system, and Internet Service Provider (ISP).

2.4 Usage Information:

- We collect information about your interactions with our website, such as the pages you visit, the links you click, and the time you spend on each page. This helps us understand your preferences and improve your browsing experience.

2.5 Cookies and Tracking Technologies:

- We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour on our website. Cookies help us remember your preferences, personalize your experience, and analyse how you use our website. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

3.1 To Process Orders and Transactions:

- We use your personal and payment information to process your orders, confirm payment, arrange for shipping, and provide you with invoices and order confirmations.

3.2 To Provide Customer Support:

- We use your information to respond to your inquiries, address your concerns, and provide support related to your orders, returns, and account management.

3.3 To Improve Our Services:

- We analyse the information we collect to understand how our customers use our website and services. This helps us identify areas for improvement, develop new features, and enhance the overall shopping experience.

3.4 To Communicate with You:

- We use your contact information to send you important updates about your orders, account activity, and changes to our policies. With your consent, we may also send you marketing communications, such as newsletters, promotions, and special offers. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email.

3.5 To Personalize Your Experience:

- We use cookies and tracking technologies to personalize your shopping experience by showing you products and offers that are relevant to your interests.

3.6 To Protect Our Business and Comply with Legal Obligations:

- We use your information to prevent fraudulent activities, enforce our terms and conditions, and comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

4.1 Service Providers:

- We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, email marketing, and website analytics. These service providers have access to your information only as needed to perform their functions and are obligated to maintain the confidentiality and security of your information.

4.2 Shopify and Third-Party Services:

- Our store is hosted on Shopify, which provides us with the online e-commerce platform to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify adheres to high standards of security and data protection. For more information on how Shopify handles your data, please review Shopify’s Privacy Policy.

4.3 Business Transfers:

- In the event of a merger, acquisition, restructuring, or sale of our business or assets, your information may be transferred as part of the transaction. We will notify you of any such changes and explain your rights and options regarding your information.

4.4 Legal Requirements:

- We may disclose your information if required to do so by law, in response to legal processes, or to protect the rights, property, and safety of XVEE Enterprises, our customers, or others.

4.5 With Your Consent:

- We may share your information with third parties if you have given us explicit consent to do so.

5. Data Security

We take the security of your information seriously and implement various technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

- Encryption: We use secure socket layer (SSL) encryption to protect your payment information during transmission.

- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.

- Security Audits: We regularly review our security practices and update our systems to protect against new threats.

6. Your Rights and Choices

You have certain rights and choices regarding your information, including:

6.1 Access and Correction:

- You can access and update your account information at any time by logging into your account. If you need assistance, please contact us.

6.2 Deletion:

- You may request that we delete your personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes.

6.3 Opt-Out of Marketing Communications:

- You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

6.4 Cookies and Tracking:

- You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information. If you believe that we may have collected information from a child under 13, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

LVL UP (XVEE Enterprises)

Email: [info@lvlupsupps.com]

Thank you for trusting LVL UP and XVEE Enterprises with your personal information. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.